You asked. we answered
Frequently Asked Questions
Tenant Questions
I can’t find a suitable property available. Can you help?
Yes! We believe in doing things differently, where your needs are catered to, and settling isn’t an option. From liaising with those considering letting out a suitable home to reaching out to our network of local landlords, we’ll do our utmost to find you the right space.
Do you have an estate agency in Bicester that I can visit?
We’re online only – so, instead of coming to us, we’ll meet you at the property you’d like to view. It’s our way of keeping our overheads down, removing our brick-and-mortar costs to maintain our affordable rates.
Why should I choose you?
As an ethical letting agency, we’re regarded as the next generation; the future; the force for good chasing a better alternative. In short, we’re a team that truly cares, balancing affordable rates, quality homes, and friendly professionals with our promise to do the right thing, always.
What is the Fair Rent Promise?
It’s the promise we make to every tenant, to do our part to combat housing insecurity. When you rent with us, you don’t have to worry about unexpected rent hikes. After all, our landlords like to go the ethical route, too.
Landlord Questions
How can I arrange a valuation?
We value your time, and so, we’ve made it possible to receive an accurate property valuation within a few clicks. Simply click HERE, tell us about your property, and one of our local experts will be in touch within 24 hours. We’ll even come to your home if you’d prefer.
Will you find tenants for me?
Yes! We take pride in our ability to source responsible, long-term tenants, who will look after your home just as you would.
How much do you charge?
Well, that depends. We believe in catering our services to your needs – not vice versa – and so, our fee will be determined by your property type, and how hands-off you’d like to be. It means you’ll never be paying a penny more, for a service you may not need.
I already have tenants. Can I switch to Chella?
Absolutely. In fact, most of our landlords come to us after hearing about our different, person-centred approach. As an ethical letting agency, we partner with Bicester landlords who believe in doing good; adding value to their community; and leading with integrity – like you.
Looking for a property to rent?
We're in your corner
Simply put, we’ll never compromise on the values that make up our DNA. We’re passionate about being the difference, bringing people who want to be locals the affordable rent, effortless communication, and friendly, personable service that should be the norm – but isn’t. It’s our way of giving back, starting with what matters most: your family, your home, and your round-the-clock comfort.
See what your home could rent for
We value your time, just as much as you do. And so, we’ll show you exactly what your home could bring in each month – all within minutes, in a few clicks, from the comfort of your home. It’s the service you deserve.
